Frequently Asked Questions

Personal Plains FAQ

Welcome to the Personal Plains FAQ page! We’ve compiled answers to common questions about our custom apparel, collections, shipping, and more. If you don’t see your question here, feel free to contact us—we're here to help.

General Questions

What is Personal Plains?
Personal Plains is a custom apparel brand that focuses on high-quality, Print on Demand (POD) designs. Our team creates unique, personalized designs tailored for different styles, ranging from minimalist to bold statements. While customers can’t currently create their own designs, we offer a wide range of carefully crafted apparel, including the Green Roots Collection, which highlights sustainable fashion.

Why choose Personal Plains?
At Personal Plains, we believe that your clothing should reflect your individuality. Here’s why we’re the perfect fit for your wardrobe:

• Unique Custom Designs: We specialize in POD apparel that is crafted by our design team to offer one-of-a-kind, personalized pieces.
• No Minimum Orders: Whether you want one piece or several, we can accommodate any size order without minimum requirements.
• High-Quality Craftsmanship: We prioritize attention to detail, using premium materials and advanced printing techniques to ensure your designs come to life beautifully.
• Sustainability Where It Matters: Our Green Roots Collection focuses on sustainable apparel for customers who want eco-conscious fashion without sacrificing style.
• Exceptional Customer Support: From design to delivery, we’re here every step of the way to make sure your experience with Personal Plains is seamless and enjoyable.

Can I design my own apparel on your platform?
Currently, we don’t offer the option for customers to create and submit their own designs. However, we do provide a wide array of custom-designed pieces from our team. Stay tuned for future updates as we explore new ways to engage with our customers' creativity!

Custom Apparel

What is Print on Demand (POD) custom design?
POD is a method where each item is printed or produced only after an order is placed. This allows us to offer an expansive range of designs without overproducing or holding excess inventory, reducing waste. Each product is custom-made based on the order, ensuring high-quality, personalized apparel.

Can I request a specific custom design from the team?
We currently focus on offering pre-designed custom apparel, but we’re always open to customer feedback. If you have ideas for future collections or styles, feel free to share them with us—we love hearing from our community!

Collections

What is the Green Roots Collection?
The Green Roots Collection is our eco-friendly line that focuses on sustainability. It includes apparel made from responsibly sourced materials and reflects our commitment to minimizing our environmental footprint. This collection is perfect for customers looking for style with a focus on sustainability.

Do all your products use sustainable materials?
While the Green Roots Collection is dedicated to eco-friendly designs, not all products in our broader range focus on sustainability. However, we’re committed to using high-quality materials in all our products, and we’re always exploring new ways to make our brand more environmentally responsible.

Sizing and Fit

How do I know what size to order?
We provide a detailed size chart for each product to help you choose the perfect fit. If you’re unsure, feel free to reach out to our customer support team for personalized assistance.

Do you offer plus sizes or extended sizing?
Yes, we offer a wide range of sizes to ensure everyone can find their perfect fit, including plus and extended sizes. Check the product page for specific sizing options.

Shipping & Delivery

How much does shipping cost?
Shipping costs depend on the number of items you order and your location. Exact rates may vary based on the product.

Do you offer international shipping?
Yes, we offer international shipping! Shipping costs and delivery times will vary depending on your location. During checkout, you’ll see the available shipping options for your country.

How long will it take to receive my order?
Delivery times vary depending on your location and the product ordered. Standard shipping typically takes 3-7 business days within the U.S., and international orders may take 3-21 days, though this can also depend on what shipping option has been selected.

Returns & Exchanges

What is your return policy?
For non-customized products, returns are handled on a case by case basis. Unfortunately, custom-made items cannot be returned unless they arrive damaged or defective. Please contact us for any return inquiries.

Can I exchange an item?
Non-custom item exchanges will be handled on a case by case basis. If you need a different size or style, simply reach out to our customer support team, and we’ll guide you through the process.

What if my apparel arrives damaged or incorrect?
If there is an issue with your order—such as damage or incorrect sizing/design—please contact us immediately. We’ll work with you to resolve the problem, whether through a replacement or a refund.

Payments & Discounts

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal and Apple Pay. For larger orders, contact us to inquire about other payment options.

Do you offer discounts for bulk orders?
Yes! We offer discounts for bulk orders, especially for businesses, organizations, and events. Contact our sales team for details on pricing for bulk custom apparel.

Do you have a loyalty program?
Yes, we offer the Plains Perks loyalty program! Sign up to earn points on every purchase, receive exclusive discounts, and gain early access to new collections. Visit our Plains Perks page for more details on how to join.